Frequently Asked Questions
Orders & Account
How do I place an order?
2. Select the items of your choice and click “Add to Cart” with your desired quantity.
3. To review your items, click on the 'Bag' icon located at the upper right corner of the page or “View Shopping Bag” at the bottom of your order list on the right.
4. Once your orders have been confirmed and you are ready to place your order, proceed to checkout.
5. If you have an applicable “Discount Code”, enter and click on “Apply”.
6. Fill in your shipping details and continue to shipping.
7. Your shipping fee is calculated.
8. Proceed with payment.
You will receive a confirmation email shortly after you have successfully placed your order. Remember to check your junk mail.
Your order will be shipped out within 7 working days.
How do I get the first-time discount code?
2. Upon successful registration, you will receive an email with the one-time discount code.
3. Apply the discount code upon checkout.
Note: First-time discount code can only be used once only.
What are the conditions of using discount codes?
2. You can only use one discount code per transaction.
Note: Please ensure you apply the discount code upon checkout.
Do you ship internationally?
How long will my order take to be delivered?
What are the shipping charges?
$5 Shipping Rates: For orders less than $30 nett
$3 Shipping Rates: For orders less than $50 nett
FREE Shipping: For orders $50 nett & above
What are the different types of payment methods?
Credit Card - Visa/Mastercard/AMEX
PayPal - Choose to pay securely through PayPal using your debit card or credit card.
Atome – Purchase now and pay in monthly installments
Is our personal data safe on your website?
What is Paypal?
How do I sign up for a Paypal account?
What is Atome?
Refunds & Exchange
Can I cancel or modify an order after confirmation?
Under circumstances that cancellation is allowed, a 20% processing fee will be charged.
In the event of order cancellation due to unavailability of stocks or a delayed delivery beyond the promised shipment, full refund will be made.